Trevor Johnson

United States | GitHub | LinkedIn

Education

The University of Texas at Tyler Tyler, TX

Bachelor of Science, Information Technology Dec '21

Certifications
CompTIA CySA+ | CompTIA Security+ | CompTIA A+ | AWS Certified Cloud Practitoner

Integris Remote

Systems Administrator Jan. '23 - Present

Administered Microsoft 365 environments, including Microsoft Entra and Exchange Admin Center, optimizing email security and account management.
Implemented high-standard encryption protocols for web-based mail and applications, significantly increasing the protection of sensitive Personally Identifiable Information.
Resolved software issues across a diverse array of applications for over 170 clients in the financial sector.
Led phishing email remediation efforts, managing over 600 tickets related to potential phishing incidents.
Achieved and exceeded service level objectives, with a track record of 100% positive CSAT, demonstrating exceptional client service and technical problem-solving capabilities.
Monitored and managed Bitdefender EDR for endpoint threat detection and removal, maintaining high-security standards.

Caltech (Integris Pre-Merger) Remote

Tier 1 Special Services Engineer Aug. '21 - Jan. '23

Collaborate with other IT teams to provide support and resolve issues. Implemented high- standard encryption protocols for web-based mail and applications, significantly increasing the protection of sensitive Personally Identifiable Information.
Exceeded goals set for SLOs, ConnectWise ticket closures (1000+), billable hours, and 100% positive CSAT responses in a fast-paced MSP environment through applied interpersonal skills and providing fast solutions.
Served as the initial point of contact in a high-volume call center, consistently receiving positive feedback for clear, empathetic communication and effective issue resolution, enhancing customer satisfaction and engagement.

ManagedTek Remote

Solutions Architect May. '20 - Aug. '21

Developed and implemented Data Security Plans for 22 CPA/Tax clients, enhancing system security through comprehensive strategies including virus protection, patch management, MFA, and password management.
Managed the SentinelOne EDR for over 250 endpoints, maintaining a secure environment by evaluating and neutralizing threats, achieving zero incidents of data loss or system compromise throughout tenure.
Oversaw data backup solutions across 46 clients and 20+ servers, managing the storage and backup of 120TB of data using Wasabi and Acronis software, including data restoration and backup replication for server migrations.
Configured and maintained network security using UniFi technology, ensuring up-to-date gateway operations and monitoring for security threats.

Cloud Resume Challenge - (In Progress)

Building a fully serverless, cloud-native resume site following real-world AWS architecture principles.

Designed and deployed a static resume website using HTML and custom CSS, hosted in Amazon S3 for high availability and low cost.
Implemented HTTPS and global content delivery by integrating Amazon CloudFront, ensuring secure, fast access to the site from any region.
Provisioned a custom domain (trevorjohnson.io) and configured Route 53 for DNS routing, prioritizing performance and professionalism.
Practicing infrastructure as code (IaC) using CloudFormation to build repeatable, automated deployment pipelines.