Education
The University of Texas at Tyler Tyler, TX
Bachelor of Science, Information Technology Dec '21
- Relevant Coursework: Cybersecurity Management, Cyber Risk Analysis
Certifications
CompTIA CySA+ | CompTIA Security+ | CompTIA A+ | AWS Certified Cloud Practitoner
Experience
- Administered Microsoft 365 environments, including Microsoft Entra and Exchange Admin
Center, optimizing email security and account management.
- Implemented high-standard encryption protocols for web-based mail and applications,
significantly increasing the protection of sensitive Personally Identifiable Information.
- Resolved software issues across a diverse array of applications for over 170 clients in the
financial sector.
- Led phishing email remediation efforts, managing over 600 tickets related to potential phishing
incidents.
- Achieved and exceeded service level objectives, with a track record of 100% positive CSAT,
demonstrating exceptional client service and technical problem-solving capabilities.
- Monitored and managed Bitdefender EDR for endpoint threat detection and removal, maintaining
high-security standards.
- Collaborate with other IT teams to provide support and resolve issues. Implemented high-
standard encryption protocols for web-based mail and applications, significantly increasing the
protection of sensitive Personally Identifiable Information.
- Exceeded goals set for SLOs, ConnectWise ticket closures (1000+), billable hours, and 100%
positive CSAT responses in a fast-paced MSP environment through applied interpersonal skills
and providing fast solutions.
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Served as the initial point of contact in a high-volume call center, consistently receiving positive
feedback for clear, empathetic communication and effective issue resolution, enhancing customer
satisfaction and engagement.
- Developed and implemented Data Security Plans for 22 CPA/Tax clients, enhancing system
security through comprehensive strategies including virus protection, patch management, MFA,
and password management.
- Managed the SentinelOne EDR for over 250 endpoints, maintaining a secure environment by
evaluating and neutralizing threats, achieving zero incidents of data loss or system compromise
throughout tenure.
- Oversaw data backup solutions across 46 clients and 20+ servers, managing the storage and
backup of 120TB of data using Wasabi and Acronis software, including data restoration and
backup replication for server migrations.
- Configured and maintained network security using UniFi technology, ensuring up-to-date gateway
operations and monitoring for security threats.
Projects
Cloud Resume Challenge - (In Progress)
Building a fully serverless, cloud-native resume site following real-world AWS architecture principles.
- Designed and deployed a static resume website using HTML
and custom CSS, hosted in Amazon S3 for high availability and low cost.
- Implemented HTTPS and global content delivery by integrating Amazon CloudFront,
ensuring secure, fast access to the site from any region.
- Provisioned a custom domain (trevorjohnson.io) and configured Route 53 for DNS routing,
prioritizing performance and professionalism.
- Practicing infrastructure as code (IaC) using CloudFormation
to build repeatable, automated deployment pipelines.